Thursday, 26 April 2012

Canadian Wheelchair Rugby Team visit for second training camp


The Canadian Wheelchair Rugby Team have just completed the second of their three pre-London 2012 training camps at the University of Leeds before travelling to London to take part in the Wheelchair Rugby Paralympic Test events held at the Olympic Park.

The team held their first training camp in August where they were able to get a feel for the facilities available to them and get used to the campus, in particular Storm Jameson Court – the hotel-style accommodation that has been made available to them.

Andy Van Neutegem, performance director for Canadian Wheelchair Rugby, has been particularly pleased with what he’s seen so far “Our preparation for the Paralympic Games and the Test Match could not be any better as a result of the services and support from the University of Leeds. Our accommodation was exceptional and the catering and food were superb! Above all, the catering and accommodation staff could not do enough to make Leeds our home away from home. Their attention to detail and level of service is beyond comparison!”

The Events, Sports, Catering and Accommodation teams are all looking forward to welcoming them back again later this year as they make their final preparations for the Paralympic Games in August.


Find out more about Storm Jameson Court.

Thursday, 9 February 2012

Year of the Dragon - by Richard Handscombe


This year, the Year of the Dragon, is considered the luckiest Chinese year, which bodes well for the Chinese athletes who are training in Leeds ahead of the London 2012 Olympic Games.  Not that they seem to need much luck, as they topped the medal tables at the last Games in Beijing.

Seven years of work came good late last year when Leeds was finally announced as the training base for this “superteam”, but that’s when the really hard work begins!

Think about it – nearly 300 Chinese people, with us for almost a month, many of whom will never have visited the UK, or eaten European food, don’t speak English and are, well, Olympians!  These boys and girls are at the highest possible level of their sport.  This will be their last training camp before the Games, so stress levels will be high.  This is set to be an interesting year full of challenges for the events department, catering services and Sport.

Bev Kenny has accepted the considerable menu challenge, and as I write this is in the midst of organising some pretty exotic offerings which will be delivered by our own chefs aided by some of the Chinese team’s chefs.  Residences are gearing up to welcome around 10 disciplines to Storm Jameson Court, all of whom come and go on different dates during July.  Sport and Physical Activity (SPA) is planning to install specialised equipment for such sports as fencing, taekwondo and table tennis.  And these are just some of the issues to be covered.  

BBC cameras broadcast the show live to China.
At the beginning of February, the BBC broadcast a variety show from the Refectory, live to China in celebration of the Leeds training camp.  The show was presented by one of our own students, Marie Tulloch, speaking in fluent Mandarin Chinese.  This was incredibly impressive but did nothing to ease my own worries about my own challenge to learn basic Mandarin so that I can at least greet our guests, and maybe even answer simple questions.  The one thing I’ve learnt so far, after just two lessons, is that there is no such thing as a simple question in Chinese.  Just one small two-letter word can have six meanings depending on how it is pronounced, and many of these will probably be offensive!

So, this is going to be a great year to be in Leeds, with the University playing a valuable part in the Olympics – Bev can be happy in the knowledge that she has helped fuel every medal won by the Chinese.  Residences and SPA will know that they have played an important part in preparing the athletes for every gold, silver and bronze they take back to China.   And I’ll probably have insulted everyone in every possible way, as I stumble thorough the Mandarin minefield.  But it will be a year we will remember forever…  

Thursday, 5 January 2012

Marketing? It’s a piece of cake! - by Natasha Rahanu


As those of you who know me are aware, as well as promoting the sale of delicious food all around the University care of our delivered catering, I’m no stranger to the inside of a kitchen myself.

My forte is desserts, specifically cakes (past triumphs have included an elephant lemon cake and a 3D train cake complete with carriages stuffed full of gummy bear passengers).

So the other weekend when I went to my niece’s  (Imogen, or Immy for short) fourth birthday party and my sister asked me to make the cake I was only too happy to oblige. Little did I know at this point that the design of the cake was to be a scaled down version of the gym in which the party was taking place!

Anyway, following a day spent with Immy watching films and making things out of paper and glitter, at 5pm I started on the cake, finally finishing at 2am the morning of the party!

Cake or gym - which is which?!
It was all worth it when Immy saw the cake but to top it off, shortly after we arrived at the gym, the manager approached me and asked for my permission to put a photo of the cake on their website as part of their promotional campaign for parties.

Oh okay... one square apple pie coming up!

Thursday, 15 December 2011

My first conference as a delegate! - by Natalie Ruecroft

November 2nd-4th 2011 saw me attend my first Venuemasters conference (also my first ever conference!) in the beautiful, but freezing cold, city of Edinburgh. The cold didn't bother me that much as I spent most of my time indoors drinking tea or sparkling wine!

I’d just like to say:
Firstly: what a fantastic conference! Plenty of great speakers and a chance to mingle with fellow academic venue conference sales types.
Secondly: What a beautiful city Edinburgh is.  Not quite as good as Leeds (obviously!!) but full of very welcoming people who made our stay very comfortable.

The conference really was great, it provided really useful workshops throughout the day and a chance to relax and meet new friends in the evening. Also a chance to dress up as Bonnie and Clyde with my favourite Head of Sales and Marketing, Richard Handscombe.

I took away some great sales tips and advice, especially from Adrian Webster who delivered a humorous, highly energetic and, at times, emotional speech on delivering extraordinary customer service. In fact, his TNT (tiny noticeable things) idea has spurred me on to add a little personal touch to my ‘Getting Venue Finding Agencies to Book Leeds’ campaign!
 
I am currently in the process of handwriting very attractive and glittery Christmas cards to each of the agents who have used us and thanking them for choosing the University of Leeds. I did contemplate sending a photograph of myself with a beard saying "Ho, Ho, Ho" but decided against this!

Merry Christmas everyone!

Wednesday, 7 December 2011

MEETinLEEDS goes Mobile- by Matt Hamnett


Over the past couple of months we've been working on a mobile version of our website.

It’s been something that we’ve wanted to do for quite some time – we know that we get a lot of delegates on campus who use their mobile phones to access our website to find out more information about the venue that they’re visiting.  We’ve also seen over the past year or so that more and more people are viewing websites on their mobile phones, and our web statistics are backing this up.

So with this in mind we knew we wanted to make visiting our site as easy as possible no matter what device our customers were using.

I started by doing some research into the mobile future of the web and found some interesting statistics.  There are 5.3 billion mobile users globally, that’s 77% of the world’s population, and the mobile web is predicted to overtake desktop figures by 2013/14.  Clearly we needed to be aware of how our customers saw us on-line.

Of course www.meetinleeds.co.uk was, and is, accessible via any mobile phone that had an internet browser, but were our customers getting the same sharp experience that we’d expect them to have if they were viewing the site on a desktop computer?  We’ve always been confident that the site looks good and is easy to use but we noticed that if we navigated our way through the site on our mobile then the pictures weren’t so large and impressive and the links were harder to spot, and access.

At this point we knew we wanted to make something that would look better and be easier to use, so we set about working out what content should be on there and what it should look like.

You can access the site on any mobile device by visiting www.meetinleeds.co.uk (or if you're reading this on your desktop just scan the QR code on the right with your mobile) – it will automatically recognise your device and redirect you to our mobile website.  

We hope you like it and would love to hear your feedback!

Tuesday, 18 October 2011

What a difference a day makes - by Natasha Rahanu


The University of Leeds is a large and prestigious institution that attracts a variety of high profile visitors; quite recently we’ve hosted the Leader of the Labour Party, Ed Milliband and the High Sheriff of West Yorkshire, A E Grant Esq OBE.

Sometimes though, when your work and focus is on the operational side of events, the content can pass you by. 

You say Morris dancing, I say risk assessment?
You say swan ice sculpture, our survey says; will it fit in the lift?

That all changed when I met a man called Paul Garner.

Professor Garner holds the Cowdry Chair in the Department of Spanish & Portuguese and has recently written a book about his positions namesake, Lord Cowdry, who in the early 1900s became one of the wealthiest men in Britain, not least because the centre of his oil and engineering empire, was focused in Mexico.

Professor Garner celebrated his book launch with a week long exhibition of rare Mexican photographs in one of our venues, Parkinson Court, and a VIP reception which attracted the likes of the Vice-Chancellor of the University, the Lord Mayor and the Mexican Ambassador (on his first ever visit to Leeds).

The Court was transformed into a Mexican wonderland with palm trees, cacti, and tequila.  And the brightest star of the night: none other than our very own University catering.  In little more than 72 hours, we had created a Mexican oasis in the middle of Leeds and received high praise in two different languages!

On top of all this I have also managed to tick off three things I didn’t even know were on my ‘to do before I’m 30 list’:

  • held a meeting about cacti with the British Cactus & Succulent Society (yes, they do exist – Google it!)
  • ordered 70 shot glasses for non-personal use
  • said ‘Hello;’ in Spanish to the Mexican Ambassador

So what did you do today?

Thursday, 28 July 2011

Tweet what you eat! - by Matt Hamnett

Catering can make all the difference for a successful and memorable event.  We've known for some time that we have top class chefs who can create inspirational menus for the delegates that use our facilities for conferences.  Still... it’s always nice to get feedback.

Recently we've had some comments from a different source than our normal feedback forms though:  the National Union of Students (NUS) gave their feedback via the social networking site Twitter as they ate each course!

It started at lunch time: 
@CunninghamToby said: “lunch yum yum best uni food I ever ate!” and @ashleyrudge added: Loving lunch time in Leeds!

By the Awards Ceremony later that night the tweets were coming in thick and fast, and all of them positive!

@BenAMJackson: Beautiful Rhubarb crumble
@wheelybarrow: I think the food is the first winner of the evening
@jonathaneisaacs: There is something in the ice cream that is yummy but I just can't place it. Anyone any ideas?
@SamwiseHampson: The whole team here from @LoughboroughSU has been impressed by the food and everything about the night so far.
@DanielRidsdale: the lamb is awesome #fact
@nusuk: The food served at the #NUSAwards tonight is locally sourced
@MaddyRB: lovely starter!